Request permanent deletion of your account and associated personal data from TruckER, operated by Xenia Group LLC.
If the button does not open an email app, send the request using your usual email service. Never send your password, payment-card number, or identification documents in your initial email. If you cannot access your registered email, contact support for an alternative ownership check.
You can also sign in to TruckER and open Your Profile → Privacy Center → Request Account Deletion. Enter your password and submit the request. Your request history and cancellation option appear in the Privacy Center.
Open Privacy CenterYour sign-in credentials and personal profile details are removed or replaced. Associated vehicle information, precise location records, messages, photos, videos, uploaded documents, device and notification identifiers, and other personal data are reviewed for deletion or irreversible anonymization unless a specific retention exception applies. Active sessions and remembered sign-ins are revoked when account closure is completed.
We retain only information needed for accounting, tax or other legal obligations, fraud prevention, security, or an unresolved claim or dispute. This may include invoices, transaction records, relevant service or incident evidence, and a record of your deletion request. We do not keep all service history simply because an account has been closed.
Retention is determined case by case rather than by a blanket period. In our response, we identify any retained data, the reason, and the applicable expiry date or event that ends retention, such as resolution of a dispute or expiry of a required legal recordkeeping period. We delete or irreversibly anonymize that data when the reason ends. If a restricted backup copy must remain until a backup expires, we explain its applicable expiry period; restored data must have the deletion reapplied. Relevant service providers are asked to delete data they process for us, except for their own required retention.
In-account requests currently have a 14-day cancellation period before staff completion. We aim to complete verified requests within 30 days, subject to applicable law. If an outstanding service, necessary retention, or another issue affects timing, support explains the reason and expected next steps. You can initiate a request even if you have an active service or subscription.
Account deletion does not itself cancel a subscription. Cancel recurring billing through the service where you purchased it, or ask support for help. Active service calls must be resolved or safely reassigned before closure. These steps do not prevent you from contacting support to start the deletion process.
Questions? support@gotrucker.app · Xenia Group LLC, Nassau County, New York
Updated October 15, 2026
