Privacy Policy

Effective October 15, 2026

Xenia Group LLC operates TruckER. This policy explains how we collect, use, disclose, retain, and protect information through gotrucker.app, the TruckER Android and iOS apps, and related services.

Information We Collect

We collect account and contact details, company and provider profiles, vehicle and fleet records, service requests, offers, messages, estimates, invoices, work reports, compliance documents, reviews, support requests, incident and bug reports, uploaded files, payment status and transaction identifiers. Service workflows may include precise or approximate location, technician updates, photographs, videos, safety check-ins, and operational history. We also collect IP address, browser, device, timestamps, security events, and usage records.

How We Use Information

We use information to operate and secure TruckER; match drivers and fleets with service providers; coordinate service; process payments; provide notifications and support; prevent fraud; investigate safety, compliance, and security matters; maintain records; improve the Platform; and comply with legal obligations.

Website Analytics

We measure visits to public pages using a browser session identifier, IP address, browser information, page name, time, and referring website host. We do not store full referring URLs or private ticket URLs in website analytics. We may send IP addresses to a network intelligence provider to estimate country and whether an address is associated with a VPN or proxy; these assessments can be wrong. Website visit records are retained for up to 90 days and are available to authorized staff for operations and security.

Sharing

We disclose information as needed to drivers, fleets, vendors, technicians, payment processors, hosting and communications providers, insurers, professional advisers, and contractors. We may disclose information to comply with law, protect safety or rights, enforce agreements, or address fraud and security incidents. We do not sell personal information for money.

Location and Safety

Access to exact locations and protected job information is limited by role and workflow status. TruckER is not an emergency service. Call 911 for immediate police, fire, or medical assistance.

Payments

Third-party processors such as Stripe may process payments under their own privacy terms. TruckER generally receives payment status, transaction identifiers, customer identifiers, and limited billing details rather than full payment-card numbers.

Retention and Security

We retain records as reasonably necessary for service, safety, accounting, disputes, legal compliance, and enforcement. We use safeguards including encrypted transport, access controls, private file storage, logging, restricted credentials, and backups, but no system is completely secure.

Your Choices

You may update supported account information and notification preferences. You may request access, correction, or deletion by contacting us. We may verify identity and retain information where permitted or required.

Account and Associated Data Deletion

You may request permanent deletion of your TruckER account and associated personal data at Delete Your TruckER Account. That public page provides an email request method that does not require signing in or reinstalling the app. You may also use Your Profile → Privacy Center in TruckER.

We verify ownership before processing a request. In-account requests have a 14-day cancellation period; we aim to complete verified requests within 30 days, subject to applicable law, and explain any delay. Support helps resolve or reassign outstanding service calls and cancel recurring subscriptions before closure. Deletion does not itself cancel a subscription.

Our deletion review covers account and profile information, vehicle data, location history, messages, media and documents, device and notification identifiers, and associated personal data. We delete or irreversibly anonymize this data unless necessary retention applies. Account closure also revokes sign-in sessions and remembered logins.

We retain only records needed for legal and accounting obligations, fraud prevention, security, or unresolved claims and disputes. Examples include invoices and transaction records, relevant service or incident evidence, and a record of the deletion request. Retention is case-specific: we inform you of retained categories, reasons, and expiry dates or events, including applicable restricted-backup expiry periods. Retained data is deleted or irreversibly anonymized when the reason ends; deletions must be reapplied after backup restoration. We request deletion by relevant service providers, subject to their required retention. See the account deletion page for steps and details.

Children

TruckER is intended for commercial and business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes and Contact

We may update this policy by posting a revised effective date. Contact Xenia Group LLC, Nassau County, New York, at support@gotrucker.app.

Have qualified counsel review this policy before public launch and whenever TruckER adds analytics, advertising, new processors, or new jurisdictions.